Proximity to customers
Customer proximity, central to our sustainability vision, is reflected in the trust-based relationship we establish through transparency, closeness, and reliability, which we develop into a long-term partnership. With the commitment to guide and encourage customers and partners on a sustainability journey towards responsible, safe, efficient production and consumption with a reduced environmental impact, we contribute to improving the quality of life for citizens, the economic-environmental sustainability of businesses and public administrations, creating added value for the entire supply chain, also thanks to the contribution of innovation.
Relationship with consumers
Our commitment is to ensure the safety and well-being of consumers by adopting practices that protect rights and comply with regulations. We work to maintain a transparent and proactive relationship with customers, monitoring their satisfaction and implementing sustainable solutions to address environmental and social needs. We collaborate with 19 consumer associations of the CNCU and conduct surveys, such as the Edison-Censis Observatory, to monitor the preferences of Italian consumers regarding energy sustainability. In 2024, we launched the Risolve platform with Edison Energia, which offers a range of home services, including domestic assistance, renewable energy, and solutions for electric mobility. We also continue to offer solutions for optimizing energy consumption, such as artificial intelligence for personalized advice.
Art, literature, and commitment
In 2024, we presented, in collaboration with Edison Energia, the artist's book Lezioni Americane by Italo Calvino, accompanied by 12 illustrations and an etching by Mimmo Paladino, along with the Sustainability Notes from Edison Energia. This editorial project combines art, literature, and commitment.
Decarbonization of industrial customers
We develop integrated energy solutions for industrial and public administration customers, guiding them on the path to decarbonization, in line with sustainability goals and the growing environmental awareness of customers and end users. For industrial customers, at the beginning of 2024, we conducted a study in collaboration with Edison Next and Ambrosetti on the role of industry in the country’s energy transition: with decarbonization, it is possible to achieve a reduction of 28 million tons of CO2 emissions by 2030 and an economic benefit of 5.5 billion euros.
Through the partnership between Edison Next and Intesa Sanpaolo, we will support Italian companies on their decarbonization journey. As part of this collaboration, we will provide technologies and services for the energy transition, while Intesa Sanpaolo will offer tailored financial solutions to help companies reduce their CO2 emissions and increase their competitiveness, in line with the goals of the National Recovery and Resilience Plan (PNRR).
Through the partnership between Edison Next and Intesa Sanpaolo, we will support Italian companies on their decarbonization journey. As part of this collaboration, we will provide technologies and services for the energy transition, while Intesa Sanpaolo will offer tailored financial solutions to help companies reduce their CO2 emissions and increase their competitiveness, in line with the goals of the National Recovery and Resilience Plan (PNRR).
-28 million
Tons of CO₂ by 2030
5.5 billion €
Economic benefits of decarbonisation
Energy and technological renovation of public lighting
As part of the Public Administration sector, in 2024, we announced the launch of the energy and technological renovation project for the public lighting system in the city of Trieste, in collaboration with Edison Next. This initiative aims to contribute to transforming the city into a more sustainable, safe, smart, and people-friendly reality, ensuring significant energy and emission savings.
Through Edison Next, we will carry out numerous energy and technological renovation interventions on public lighting systems and will manage and maintain the entire city’s lighting infrastructure, expanding it to 26,000 managed light points. These interventions will introduce sustainable solutions for urban mobility and smart city applications, including a telecontrol and remote management system, which, by monitoring the performance data of the public lighting infrastructure, allows the operator and the administration to verify the proper functioning of the systems. The contract signed in 2024 has a duration of 8 years and covers a territorial area of 84 square kilometers, serving a population of around 200,000 people.
Through Edison Next, we will carry out numerous energy and technological renovation interventions on public lighting systems and will manage and maintain the entire city’s lighting infrastructure, expanding it to 26,000 managed light points. These interventions will introduce sustainable solutions for urban mobility and smart city applications, including a telecontrol and remote management system, which, by monitoring the performance data of the public lighting infrastructure, allows the operator and the administration to verify the proper functioning of the systems. The contract signed in 2024 has a duration of 8 years and covers a territorial area of 84 square kilometers, serving a population of around 200,000 people.
84 km²
Territorial area concerned
26,000
Managed light points
200,000
People as user base