An efficient and transparent market is based on an attentive and proactive relationship with institutions, consumers and the consumer groups under CNCU (National Consumers and Users Council), recognised by the Ministry of Economic Development. Through various discussion panels and a number of initiatives, such as the “ regional roadmap” and the “service quality charter”, Edison listens to consumers’ needs, their comments and suggestions and promotes settlement as an effective tool in resolving disputes.
Settlement is an alternative to the ordinary justice system in the resolution of disputes, and is voluntary, rapid, free and friendly. It contributes to improving the quality of services provided to customers, who remain at the centre of Edison’s focus.
